Console 
Available
Four zones, read left to right
Where to look, what to pick up, the chat itself, and who you are talking to.
Folders
Chats grouped into folders with live counts.
Conversations
Who is waiting, the last line, and how long ago.
The chat
Messages, tags, and a composer with replies and notes.
The visitor
Contact, lead details, history and connected apps.
Every queue, counted
Mine, the team’s, the bots’, and the ones that need a second look. Each folder shows how many are waiting.
Who has room?
Each operator shows their load, like 7 / 10, so it is easy to see who can take the next chat.
Karthik is nearly full. Sana has room.
One number per person instead of opening each profile.
Reply, note, close
The composer keeps the next action in reach: a reply, a private note, or a canned answer with a single slash.
To the visitor
Formatted messages, attachments, emoji and voice.
To your team
Private notes that stay inside the conversation.
Canned replies
Type “/” and pick a saved answer.
The visitor, without switching tabs
Who they are, how warm the lead is, and their CRM and Desk records, right next to the chat.
Identity first
Name, location and contact on top, so the agent knows who they are talking to.
Signals as tags
Lead tags, score and opportunity show how important the chat is.
Apps fold away
CRM, Desk and history collapse until they are needed.
Every second spent searching is a second a visitor waits.
So the console puts the next thing an agent needs exactly where they will look for it.
Want to see the full design?
The Figma file is shared on request with a password, or walked through live on a call.